Virgin Media is expanding its small business and home office portfolio with the launch of converged network products that promise to keep customers connected even when their fixed broadband connection is down.
The ‘4G Back-Up’ service provides SMBs with a 4G dongle that can be connected to an existing Virgin Media router.
Should something happen to the wired broadband connection, the router will automatically switch to the mobile network, minimizing disruptions. The service costs £ 7 per month with any fiber package and there are no data restrictions.
While Virgin Media says an issue is unlikely, it has faced some significant outages in the past, particularly in July.
Meanwhile, ‘4G Start-Up’ also provides SMBs with a dongle that can be used until Virgin Media completes the engineering work for a new connection. This allows companies to stay connected when they move or switch from another provider. 4G Start-Up costs £ 40 per month with any business broadband package.
Both complement the recently launched ‘HomeWorks’ service that provides home workers with technical support, IT assistance and enterprise-class security.
The Coronavirus pandemic has made millions of people work from home instead of commuting to the office, and with lockdown restrictions still in place, it is recognized that this could become a long-term trend.
While broadband infrastructure in the UK has remained largely resilient despite additional demand, many organizations are now trying to move beyond ‘ad hoc’ measures to ensure employees have access to adequate, reliable connectivity.
“Our new 4G startup and backup services provide complete peace of mind for businesses who want to be online and stay connected no matter what,” said Gregg Pearce, SOHO Director at Virgin Media. “We know that providing a reliable and always-on connection is essential and we are delighted to support small businesses in the UK recovering with disruption-free connectivity they can rely on.”
Other mobile and broadband operators are also offering new services and products for teleworkers, such as dedicated second lines.